Founded in 2005, Group is a UK-based bank management, recoveries direction, and business process outsourcing company operating in the B2C markets together in Glasgow and Stratford-upon-Avon. Its focus is on understanding its clients' requirements and delivering innovative solutions that help assemble victory both for them and to their own customers.
Widely considered a leader when it comes to innovation and the usage of new technology has established itself as a market leader when preserving its freedom from bigger less agile competitors. Considering that the companies launching back in 2008 and its staff have won lots of high profile industry awards including, Best use of technologies for its self service client portal WeWantToSayYes.co.uk and in 2016 for its own voice recognition dialler platform, in addition to being known for innovative use of technologies is to date the only DCA to have won both best customer and finest commercial DCA.
When you operate with nothing is taken for granted, we all have the time to get to understand you and your customers, the approach we devise for you is unique to your company needs and evolves along with our partnership.
Customer support, has always worked with the belief that irrespective of the present situation a customer finds themselves dealing with, so which they can be and will always stay a valued client of their customers, this ethos ensures that works with its customers across a selection of debt kinds and age. As well as working with customers on overdue arrears and aged debt balances also works with lots of customers at very early stage arrears, often in a white label capacity carrying and representing the brand name of some of the UK's biggest names.
Investing in our customers, we are a professional services business working to a very higher set of standards which are governed by the Financial Conduct Authority, also as member of the highly recognized Credit Services Association we are dedicated to ensuring that all of our people work into the highest of standards. Training and Development play an integral part in the lives of employees at all levels, Training doesn't finish once induction is finished but is ever present throughout the working environment.
Quality assurance plays a key role in all that we do ; QA touches all parts of our business enterprise and is coated Debt collection Consumer Financial Protection Bureau with our three line of defence and backed look at this site up via our very own internal audit group and separate compliance functions.
Groups senior management staff is made up of some of the very experienced and well regarded professionals in the industry, with more than a 150 years combined experience in the world of financials.